Guide

Triaging a New Finding End to End

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About

About this guide

From scanner intake to verified closure, this guide covers dedup, severity governance, taxonomy, ownership, SLA, and a reversible audit trail.

This guide drives a single finding through the full PMAP lifecycle, from intake to a verified, audit-logged closure. You will confirm that deduplication collapsed scanner repeats so you triage each real issue exactly once, govern effective severity while preserving the scanner-reported original_severity, and enrich taxonomy before assigning the right owners.

Triaging a New Finding End to End
The Findings workspace: a faceted queue, inline triage, and a tabbed detail view.

It is written for triage analysts and security owners who need defensible, repeatable closures. By the end you can link a VulnDB template with Smart Match, move the finding through the enforced status state machine, track it against SLA, and close it through re-test or a four-eye approval, with every step landing in the audit trail.

Inside this guide

  • See how a finding reaches your queue before you open the workspace.
  • Confirm deduplication collapsed scanner repeats and read the finding detail.
  • Govern effective severity while preserving the scanner-reported original.
  • Enrich taxonomy, set the vuln type, and link a VulnDB template with Smart Match.
  • Assign users and teams, then advance status through the state machine while tracking SLA.
  • Capture notes and evidence, then close via re-test or four-eye approval.
  • Bulk-clear the remaining queue and verify the result.

Before you start

  • A PMAP account with finding read and edit permissions in the company scope you will work in.
  • At least one completed scan import from Nessus, Qualys, Rapid7, DAST, or SAST, so the queue holds real findings.
  • Familiarity with your severity policy and SLA thresholds, resolved per project or company.
  • The VulnDB template library populated, so Smart Match has candidates to link and backfill from.
  • A second reviewer available to satisfy the four-eye approval rule if your tenant gates sensitive status changes.

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